WeeklyTalk · Episode #158 · 02/19/2026

Customer Partnership 4.0: From Service Provider to Co-Innovator

From pure service provider to strategic co-innovator: In this episode of the WeeklyTalk we analyze the change in the customer relationship.

From pure service provider to strategic co-innovator: In this episode of the WeeklyTalk we analyze the change in the customer relationship. We discuss why trust and deep domain knowledge – especially in the highly regulated pharmaceutical world – are the basis of every partnership today. Learn why IT is no longer a cost factor, but functions as a real "business enabler" and why the courage to focus and share technological risks decide the success of modern projects.

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