WeeklyTalk #158
Customer Partnership 4.0: From Service Provider to Co-Innovator
From pure service provider to strategic co-innovator: In this episode of the WeeklyTalk we analyze the change in the customer relationship.
From pure service provider to strategic co-innovator: In this episode of the WeeklyTalk we analyze the change in the customer relationship. We discuss why trust and deep domain knowledge – especially in the highly regulated pharmaceutical world – are the basis of every partnership today. Learn why IT is no longer a cost factor, but functions as a real "business enabler" and why the courage to focus and share technological risks decide the success of modern projects.
00:00:00 - Welcome and the Topic: From Service Provider to Co-Innovator
00:01:18 - Partnership at Eye Level: Collaboration with Boehringer
00:01:42 - Retrospective: The Replaceable 'Assistant' (2000–2012)
00:03:07 - Service Provider 2.0: Framework Agreements as a Milestone
00:04:32 - Microsoft as Door Opener: How INOSOFT Won Deutsche Bank
00:06:42 - The Role of Procurement: Pencils vs. Complex IT Solutions
00:08:47 - The Evolution of IT: From Cost Block to Business Enabler
00:09:59 - Trust and Domain Knowledge as the Foundation of Collaboration
00:11:36 - Level 3.0: Achieving Preferred Supplier Status
00:14:12 - Risks and Dependencies with Key Accounts
00:16:42 - Strategy and Trends: How INOSOFT Makes Tech Decisions
00:17:42 - Co-Innovation: Shared Risks and New Ideas
00:20:52 - The Freedom to Say No: Why Some Clients Are Not a Fit
00:22:21 - Focusing on Pharma: Specialization for the Next Years
00:24:08 - The 'Gem' for the Client: Conclusion and Future Outlook
February 19, 2026