The i40 portal, with its augmented reality (AR) video support solution, is revolutionizing service for Hübner's global customers, especially when it comes to quickly repairing buses after accident damage. By directly assessing damage in collaboration with the customer, time-consuming on-site technician visits are no longer necessary, enabling vehicles to be returned to service much more quickly.
The centralized platform improves customer interaction, as customers can submit support requests and track their status, even though the new technology initially met with skepticism. Hübner therefore uses customer visits to explain and present the i40 solution in order to demonstrate the advantages of faster and more efficient support processes.
July 2024